General
Q. What does VANOC stand for?A. The Vancouver Organizing Committee for the Games of the XXI Olympiad.
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Q. When are the Vancouver 2010 Olympic Winter Games?
A. The Vancouver 2010 Olympic Winter Games will commence on February 12, 2010 and conclude on February 28, 2010.
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Q. When are the Vancouver 2010 Paralympic Winter Games?
A. The Vancouver 2010 Paralympic Winter Games will commence on March 12, 2010 and conclude on March 21, 2010.
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Q. How can I get in touch with CoSport once I arrive in Vancouver?A. CoSport will have an on-site office starting in February 2010. Office hours and location will be available on our website in January 2010.
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Q. I want to learn more about the history of Vancouver and local tourist attractions. Where should I look?
A. While there is a lot of information available on the Internet, the following links provide a lot of useful information: Tourism Vancouver and Discover Canada
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Q. I want to extend my trip to Canada to visit some other cities. Can you recommend a travel agent to assist with these arrangements?
A. At this time, we are only offering Olympic Games Hospitality Packages during Games time in Vancouver. We may partner with a local tour company that will offer pre and post Games programs. Please check back to our website in the future for any further updates. For now, we suggest visiting the following link to help plan your extended trip: Places of interest in Canada.
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Q. What documents do I need to enter Canada?
A. You need a valid passport for entry into Canada. More information on necessities for travel into Canada can be found by visiting: Entry Requirements
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Q. How can I get information on the London 2012 Olympic Games? A. You can click on http://www.london2012.com/, the official website for the London 2012 Olympic Games, for information on the London Olympic Games. If you would like to be placed on CoSport’s mailing list, please fill out our Inquiry Form:
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Individual Tickets
Q. Who has access to purchase individual tickets?A. Residents of Australia, Austria, Bulgaria, Sweden, United States, countries within the European Union and European Economic Zone will be able to purchase tickets for use during the Games through CoSport. CoSport may require an Account Holder to provide the individual ticket user names for each ticket at any time. You will be required to prove residency in one of these countries in order to ship/collect your tickets. If you are not a resident of the countries listed above and you purchase tickets, then CoSport reserves the right to cancel any Ticket Order Confirmation(s) and/or Ticket(s) and is not obligated to issue a refund.
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Q. How will I know if I am buying tickets through an authorized source?
A. CoSport has been appointed an Official Ticket Agent for the Vancouver 2010 Olympic Games with authorization to sell tickets to residents of Australia, Austria, Bulgaria, Sweden, United States and countries within the European Union and European Economic Zone. You can verify authorization by visiting the VANOC Official Agent List Tickets purchased through unauthorized sources may not be accepted at the Venue and will be at the expense of the ticket Ticket Bearer.
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Q. Q. How is VANOC different from CoSport?
A. VANOC and CoSport are independent and can have different time lines, procedures, and offerings. VANOC and CoSport have separate ticket allocations. Only Canadian residents are eligible to acquire tickets through VANOC. Canadian residents do not get priority in any CoSport ticket sales/request phases, and are, in fact, not permitted to buy individual Event tickets from CoSport.
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Q. What is the Sales Timeline for tickets?A. Tickets to the Vancouver 2010 Olympic Winter Games will be sold in phases, with specific dates for the phases still to be determined. Every step of the ticket program is designed to be simple, fair and accessible for anyone interested in buying tickets. - October 3, 2008: Ticket Request Phase starts (credit card authorized, no payments collected)
- November 7, 2008: Ticket Request Phase ends
- Mid-December 2008: Ticket Allocation and Confirmation (payments charged to credit card)
- Mid-May 2009: Live Ticket Sales commence (first-come, first-served sales)
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Q. Will tickets be assigned first-come, first-served or is there a ballot?A. Tickets will be allocated on a first come first served basis for the Live Sales Phase. Customer can purchase tickets with immediate confirmation and payment processing directly at www.cosport.com once the Live Sales Phase commences.
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Q. Are there any limitations placed on what I can order?A. There will be quantity limitations for individual session tickets. Such limitations will be specified when the Ticket Live Sales Phase commences. There will also be a limitation on the number of tickets that can be purchased per individual person (Account Holder) of forty-eight (48) tickets in total. If you have placed a previous Ticket Order or Ticket Request, you may complete another Ticket Order as long as the total number of tickets combined in all your Ticket Orders/Requests under one Account Holder does not exceed the quantity limitations indicated above.
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Q. What is the difference in Price Categories: A, B, C & D?
A. Price Category means the assigned ticket price corresponding to a designated seating section for a particular session at an Olympic Venue. The number of price categories offered per sport depends on the configuration and capacity of each Venue. The prices vary from session to session and from Venue to Venue. Category A represents the premier seats in a Venue and therefore has the highest price, Category B, the second highest price, and so on.
Note that Tickets of a certain Price Category may not be available through CoSport, even if such Price Category is available through VANOC directly for Canadian residents.
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Q. Who is the Account Holder?A. The Account Holder is the individual who maintains and holds responsibility for the account with CoSport. All communication regarding the account will be emailed to the Account Holder only. The Account Holder is responsible for keeping CoSport informed of any changes to the initial billing, contact, and shipment details provided. You may login to your CoSport Account to make contact information updates, however, the Account Holder name and country selected when creating the account cannot by modified.
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Q. How are the Ticket Prices Determined?A. Please review the Terms and Conditions for specific details on pricing and fees .
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Q. When will I receive confirmation of my Ticket Order?A. A Ticket Purchase Confirmation will be sent to you via e-mail within 24 hours upon processing of your order. This will confirm the Tickets purchased and the total price of those Tickets. If you have not received the email at this time, you may contact us and provide your Order Number and Account Holder details, and we will verify if your order has been processed. You may access your CoSport Account Profile and click Active Orders to view your order numbers and order details.
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Q. Is payment required when I place a Ticket Order?A. CoSport requires a valid credit card number and full payment at time of purchase. Your credit card will only be charged for the tickets that were ordered. The total amount is indicated on the Purchase Confirmation email.
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Q. What method of payment should I use?A. Credit Card is the only method of payment accepted for Ticket Orders. VISA is the Official Card of the Vancouver 2010 Olympic Winter Games.
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Q. Can the Bill To Information be different then the Account Holder Information?A. Yes, you may provide different Bill To and Credit Card Information then the Account Holder Information for each order.
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Q. Can I modify my Ticket Order?A. Once a Ticket Order has been submitted, you cannot modify your Ticket Order.
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Q. Can I cancel my Ticket Order once the tickets have been confirmed?
A. Once a Ticket Purchase Confirmation is issued, the Ticket Order is final and is non-cancelable and non-refundable, as described in the Terms and Conditions of Sale.
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Q. VANOC is having a Ticket Market Exchange, why is CoSport not offering this service?A. Currently CoSport does not offer a Ticket Market Exchange, but we do offer Ticket and Hospitality Pass Packages which afford you the opportunity to purchase/secure some additional tickets if you would like.
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Q. I am no longer going to the Games, can I transfer my tickets to someone else?A. The Customer is authorized to transfer Tickets to a Ticket Bearer who is employed by the Customer or is a family member or friend of, or has a pre-existing business relationship with, the Customer. A Customer is not authorized to resell Tickets for monetary gain or to promote itself as a reseller of Hospitality Packages or Tickets, or to use Hospitality Packages or Tickets for any promotional, sweepstakes or contest purpose that would violate the provisions of the VANOC Ticket License Agreement. Please note that CoSport reserves the right to cancel ticket orders that are being resold above the value you purchased them. In addition, we encourage you to continue to monitor the CoSport site for additional opportunities to obtain more tickets.
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Q. When will I receive the tickets?A. Tickets will not be printed until 2 months before the Games. - Shipping: This is an optional service for Individual Ticket Orders placed during Request Phase, Phase I or Phase II, which must be selected at time of check out for an extra fee. Tickets will be shipped from Vancouver in mid Decmber 2009 to the recipient via secured common carrier that will require a signature upon receipt.
- Will Call: Tickets will be available for collection at our will call office in Vancouver from February 1, 2010 to February 28, 2010. The Account Holder will not be allowed to nominate a Proxy to pick up tickets on their behalf and must be present themselves to collect the tickets under their account. Please note that we will not have a will call office in Whistler nor will tickets be available for pickup at the event venues.
Please Note: Shipping will not be an available option for any Live Sales Phase after Phase II Individual Ticket Sales. If you purchased tickets in a previous Phase with the Shipping option, those tickets will be shipped to you separately. Further details will be sent via email for customers with shipping.
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Q. What if I want to add/remove shipping after I have received my Purchase Confirmation?A. The deadline to add/remove shipping has now passed.
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Q. What if I want to update my account details including shipment address after I have received my Purchase Confirmation?A. You can update your account details by logging in to your account page and making changes. The deadliine to change your shipping address has now passed.
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Q. My friend placed a Ticket Order as well. Can we be seated together at the Events?A. For Tickets processed within the same Ticket Orders, CoSport will attempt to seat your party together. However, seat assignments cannot be guaranteed either by location in the Venue, nor for Persons traveling together. Seat locations will not be known in advance of actual allocation of Tickets. Seating requests between separate Orders cannot be processed.
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Q. Will I be able to choose my seat location?
A. Exact seat and row numbers have not yet been assigned. While you may not choose a specific seat, you may choose a specific Price Category. Category A represents the premier seats in a Venue and therefore has the highest price, Category B, the second highest price, and so on.
Note that Tickets of a certain Price Category may not be available through CoSport, even if such Price Category is available through VANOC directly for Canadian residents.
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Q. Will I be able to request a change of seat assignment if I’m not happy with the ones assigned to me?A. Seat numbers are assigned via a computer program and will be revealed once you physically obtain your tickets. You will not be able to change your seat location once they have been assigned.
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Q. I want to bring my young children to the Games. At what age do they require a ticket or can they sit on my lap?
A. Children under two years old may enter the stadium or Venue without a ticket. However, they shall share the seat with their guardians. Only one child per adult may be admitted without a ticket.
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Q. Are there discounts in ticket prices for children, students or senior citizens?
A. There are no discounts in ticket prices. Ticket prices are the same regardless of age.
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Q. Do you reserve tickets for the athlete families?A. Athlete families should contact their athlete’s national governing body to discuss initial ticket allocation. For any further ticket needs, please contact CoSport via phone or email and state that you are an athlete family.
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Q. How will I be notified if there are any changes in event times and/or locations?
A. The Vancouver Organizing Committee may make changes to the Event schedule. Please refer to the VANOC website (www.vancouver2010.com) for the most updated Event schedule. It is the Account Holder’s responsibility to be aware of all changes to the Event schedules. Tickets for Events that have been rescheduled are valid for the rescheduled Event with the same Session code.
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Q. Are ticket sales commissionable to travel agents?A. No, travel agents or third party agencies may not submit Ticket Orders on behalf of individual Customers. CoSport reserves the right to cancel any such Ticket Orders at anytime.
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Q. What is the status of tickets to the nightly Victory Ceremonies? A. Tickets to the Vancouver Victory Ceremonies are currently being offered in the Ticket and Hospitality Pass Packages. Tickets and Hospitality Pass Packages include a pre-selected ‘primary’ Event ticket, a secondary sporting event ticket selectable by the customer, a Vancouver Victory Ceremony ticket selectable by the customer and a Hospitality Pass selectable by the customer providing access to CoSport’s Hospitality Center located in downtown Vancouver. CoSport is not selling Victory Ceremony tickets individually at this time.
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Q. Do you offer the Olympic Experience Ticket Packages (OEP)?A. No, the Olympic Experience Packages are a unique offering for Canadian residents via the Vancouver Organizing Committee Ticket Request Phase.
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Q. How can tickets I did not get fulfilled to me in a previous sales phase be available in the next sales phase?A. CoSport can only offer tickets to the public that have been allocated to the various Olympic Committees in any given phase. All tickets CoSport had received for the public the first phase were distributed in the lottery or the subsequent pre-sale phase. For next sales phases, this is a new ticket allocation that was not available to CoSport previously.
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Q. How do I order tickets for an Event where a specific team is competing?A. As we receive information regarding the official sports draw schedules from the Vancouver Organizing Committee, we will update our website accordingly. Please note: Some sports may not qualify until a short time prior to the start of the Games.
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Q. Can I exchange my tickets for a different country’s game?A. You will not be able to exchange the tickets you have purchased through CoSport. Please refer to our Transfer Policy in the Terms and Conditions.
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Q. How is the Ice Hockey Schedule determined?A. - The IIHF determines the competition format for the Olympic Winter Games ice hockey tournament.
- The 12 competing teams qualify for the Olympic Winter Games through the IIHF’s Qualification Principles.
- Once all teams are qualified, the IIHF, in conjunction with broadcasters and the Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games, develops the tournament schedule outlining which teams play on which dates.
- The schedule is confirmed once the participating hockey federations have approved the proposed schedule. *Please note that although changes are not anticipated, confirmation of the proposed schedule is expected by June 2009
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Q. Can I get additional tickets through CoSport once I am in Vancouver?A. As we expect demand to be very high, we are unsure if any tickets will be available onsite. Please create an account at www.cosport.com to receive email notifications on updates of our offerings.
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Q. What happens if the Event I want to go to is currently sold out?A. Please check back on our website periodically to see if more tickets become available. Please create an account at www.cosport.com to receive email notifications on updates of our offerings.
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Q. When it gets closer to the start of the games, if your Package Offerings do not sell out, will you disassemble them and make the tickets available individually?A. As our Hospitality Packages are in high demand, we do not anticipate them to still be available by then.
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Q. Do you provide accessible seating for disabled customers?
A. Any disability requiring special attention must be reported at the time of ordering, (please send a report via e-mail to cosport@cosport.com). CoSport will make a request for accessible seating to VANOC on your behalf. However, CoSport cannot guarantee its ability to assign accessible seating tickets. It is the responsibility of Customers to make relevant arrangements to meet any special needs such as having a qualified companion accompany any Customer needing assistance. Such companion will also need to purchase a ticket to the Event.
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Ticket and Hospitality Pass Packages
Q. Who has access to purchase Ticket & Hospitality Pass Packages?A. Residents of Australia, Austria, Bulgaria, Canada, Sweden, United States, countries within the European Union and European Economic Zone will be able to purchase tickets for use during the Games through CoSport. You will be required to prove residency in one of these countries in order to collect your Tickets and Hospitality Pass Package.
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Q. What is the process for purchasing Tickets and Hospitality Pass Packages?A. Tickets and Hospitality Pass Packages are available on a first-come, first-served basis. Online inventory is live, and sold out packages will be indicated as such on our website.
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Q. What is the difference between the Olympic Experience Packages (OEPs) and Ticket & Hospitality Pass Packages?
A. The OEP’s are offered by the Vancouver Organizing Committee for the 2010 Olympic Winter Games and contain a set bundle of tickets. The CoSport Ticket & Hospitality Pass Packages include one pre-selected main event ticket, choice of one secondary event ticket, choice of one Vancouver Victory Ceremony ticket, and one hospitality pass. Customers also have the option to add accommodations to this package.
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Q. What is a Hospitality Pass?A. Each Tickets and Hospitality Pass Package will include one (1) Hospitality Pass to the CoSport Hospitality Center, located in downtown Vancouver, The Hospitality Pass date will be selected by the Customer from an available live inventory at the time of purchase. Hospitality Passes will either be a single-entry pass or a multi-entry pass for a specific date, which matches either the Primary Event Ticket date, Secondary Sporting Event Ticket date or the Victory Ceremony Event Ticket date. Each type of Hospitality Passes (single or multiple entry) will have a different price.
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Q. Where is the hospitality center located and what do I do there?A. The hospitality center will be located in Downtown Vancouver and will be open from late morning to late evening. There will be catering, large screen TVs, hospitality staff, and an overall excellent environment to enjoy your Olympic experience.
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Q. If I select a multiple entry hospitality pass, can I share the pass with a friend?A. No. The hospitality pass will have a name and photo ID on it. Only that individual will be able to use the pass for the duration of its validity. All Tickets and Hospitality Pass Package users will need to register by providing identification details and a digital photo during the Guest Registration process. This process is expected to take place in late 2009 and will be undertaken by submitting details online through the CoSport website.
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Q. What is a Victory Ceremony?A. Victory Ceremonies occur nightly during the Olympic Winter Games and are often considered great entertainment events. Athletes receive their medals from that day’s competitions, and there are often live concerts and other forms of entertainment.
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Q. Can I select a ticket for the Whistler Victory Ceremony instead of a Vancouver Victory Ceremony?A. No. Unfortunately that is not a possibility at this time.
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Q. I am happy with main event ticket included in my package but I cannot find the secondary event ticket I want. I still see it available under the Individual Ticket section of the website. Why can I not select it?A. There is a separate ticket inventory allocated to the Ticket & Hospitality Pass Packages. Not every event is available as part of the package and all tickets are available on a first-come, first-served basis. As the tickets are purchased and become sold out, they will no longer be available for purchase.
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Q. Is transportation included in the Ticket & Hospitality Pass Packages?A. No. Individuals who buy Ticket & Hospitality Pass Packages are responsible for their own transportation. CoSport staff will be on hand at the hospitality center to answer any questions you may have regarding your Olympic experience.
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Q. Is there a limit to how many Ticket & Hospitality Pass Packages I can buy?A. Yes. You may buy a maximum of 12 packages of each type of package. If you have placed a previous Tickets and Hospitality Pass Package Order, you may complete another Tickets and Hospitality Pass Package Order as long as the total number of Tickets and Hospitality Pass Packages combined in all your Tickets and Hospitality Pass Package Orders under one Account Holder does not exceed the quantity limitations indicated above.
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Q. How are the Ticket and Hospitality Pass Package Prices Determined?A. The price reflects a total for the 4 components of the package and that the tickets are obtained through CoSport"s sister company, Jet Set Sport"s own Olympic sponsor allocation and will include predominately category A tickets.
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Q. How can I order Event tickets in addition to a Tickets and Hospitality Pass Package?A. Combining a Ticket Order with a Tickets and Hospitality Pass Package Order is not permitted. If you wish to add individual tickets to a Tickets and Hospitality Pass Package Order, you will need to complete your Tickets and Hospitality Pass Package Order and then open up a new browser to visit the CoSport website again to complete your Ticket Order.
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Q. Can I add shipping to my Ticket & Hospitality Pass Package?A. Shipping is NOT available for tickets included within a Tickets and Hospitality Pass Package. Tickets will be available for collection at our will call office in Vancouver from February 5, 2010 to February 28, 2010. The Account Holder will not be allowed to nominate a Proxy to pick up Tickets and Hospitality Pass Packages on their behalf and must be present themselves to collect the Tickets and Hospitality Pass Packages under their account.
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Q. Is it mandatory to purchase accommodations if I purchase a Ticket & Hospitality Pass Package?A. No. Purchasing accommodations along with the Ticket & Hospitality Pass Package is OPTIONAL.
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Q. Can I request a specific room type/bed configuration?A. For Accommodation Add On Option orders, room type and bed configuration preference may be requested via the Guest Registration Form. CoSport will attempt to fulfill your request, however, depending on availability, CoSport cannot guarantee its ability to fulfill Customer’s request.
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Q. How do I request triple occupancy for accommodations purchased as part of a Ticket & Hospitality Pass Package?A. Upon checkout, purchase one room. Once you have checked out and received a confirmation via email, please reply to that email and request a triple occupancy for that one room. We will then contact you regarding availability and pricing.
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Q. If I am purchasing a Ticket & Hospitality Pass Package with Accommodation Add On in addition to a regular package, will I be in the same hotel room for duration of both packages?
A. While CoSport will make its best attempt to arrange that an individual stays in the same room for the entirety of their time with CoSport; we cannot guarantee that the same room will be available throughout your stay on various packages.
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Q. Is payment required when I place a Tickets and Hospitality Pass Package Order?A. Yes, as sales are live on a first come, first served basis, payment is required to secure a Tickets and Hospitality Pass Package. Tickets and Hospitality Pass Packages can be paid by credit card or bank/certified check in US Dollars, Australian Dollars, or Euros. Please refer to the Terms and Conditions for payment instructions. VISA is the Official Card of the Vancouver 2010 Olympic Winter Games. Payment can also be made by MasterCard and American Express. Payment must be received within the time frame specified or your package order will be cancelled.
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Q. Can I modify my Tickets and Hospitality Pass Package Event Selection Order?
A. Once a Tickets and Hospitality Pass Package Order has been submitted, you cannot modify the Event selection.
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Q. Can I cancel my Tickets and Hospitality Pass Package Order?A. Once your Package Purchase Confirmation has been issued, all sales are final and Tickets and Hospitality Pass Package Orders are non-cancelable for any reason or cause whatsoever and the amount paid is not refundable.
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Q. Are Tickets and Hospitality Pass Package sales commissionable to travel agents?A. No, travel agents or third party agencies may NOT submit Tickets and Hospitality Pass Packages on behalf of individual Customers. CoSport reserves the right to cancel any such Tickets and Hospitality Pass Packages at anytime.
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Q. Do you make special arrangements for disabled customers?
A. Any disability requiring special attention must be reported at the time of ordering (please send a report to cosport@cosport.com). CoSport will make reasonable efforts to accommodate the needs of disabled customers, but is not responsible for the inability to accommodate, or delay or denial of service by carriers, hotels, restaurants, or other suppliers. Most motor coaches are not equipped with wheelchair ramps. CoSport cannot give individual assistance for walking, dining, getting on/off vehicles, or other needs. A qualified companion must accompany any customer needing assistance.
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Accommodation Packages and Hospitality packages
Q. Who has access to purchase Accommodations Packages and/or Hospitality Packages?A. Residents of Australia, Austria, Bulgaria, Canada, Sweden, United States, countries within the European Union and European Economic Zone will be able to purchase Accommodations Packages and/or Hospitality Packages for use during the Games through CoSport. CoSport will require an Account Holder to provide the Accommodations Packages and/or Hospitality Package user names and user’s proof of residency in one of these countries.
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Q. What is the process for purchasing Accommodations Packages and/or Hospitality Packages?A. Accommodations Packages and/or Hospitality Packages are available on a first-come, first-served basis. Online inventory is live, and sold out packages will be indicated as such on our website.
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Q. What if I need accommodations?A. CoSport is offering Hospitality Packages currently on our website – www.cosport.com. We offer a variety of Hospitality Packages; Flex Hospitality Packages, Fixed Hospitality Packages, and Fully-inclusive Hospitality Packages. Accommodations Only are also an available offering.
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Q. What types of Hospitality (Tickets and Accommodations) Packages do you offer?A. All of our Hospitality Package offerings include Hotel Accommodations. We offer three (3) basic types of Hospitality Packages: flex, fixed, and fully-inclusive. Flex packages will allow you to choose your own Events, thereby customizing the package to your specific interests. However, they do not include transportation and hosts. Fixed packages come with a pre-set ticket itinerary and fully-inclusive packages include ground transportation between the hotel and sporting Venues, plus two (2) hosts to accompany the group (up to 40 guests). Hospitality Packages may include meet-and-greet service at the airport, transfers between the airport and the hotel, and breakfast daily (lunch and/or dinner will also be included in our fully-inclusive packages). Please review Hospitality Package descriptions for specifics.
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Q. I am interested in purchasing a Hospitality Packages, but I already have a ticket to one of the events. Can I purchase the package without this ticket? If I purchase this package, will you cancel my ticket order with this ticket?A. The Fully Inclusive Packages are un-customizable. We will not be able to modify the event selections in the Fully Inclusive Packages. You may request cancelling your individual ticket order by emailing cosport@cosport.com after your package purchase.
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Q. The Hospitality Package I purchased includes meals. Am I responsible for gratuities at the restaurant?
A. No, gratuities are included.
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Q. Is a Hospitality Package and the activities included physically demanding?
A. Hospitality Packages consist of Event tickets to Venues where there is a significant amount of walking between coach drop off points and entrances to Venues. Walks can be physically demanding, so please take into consideration any physical limitations you may have. This is particularly the case for Mountain Events.
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Q. Can I request a specific room type/bed configuration?A. For Accommodations Packages and/or Hospitality Package orders, room type and bed configuration preference may be requested via the Guest Registration Form. CoSport will attempt to fulfill your request, however, depending on availability, CoSport cannot guarantee its ability to fulfill Customer’s request.
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Q. I am arriving/departing on a different day then the Hospitality Package specified days, can I still get an airport transfer?A. If a Hospitality Package has transportation included in the package details and a Hospitality Package Customer purchases additional accommodation nights through CoSport, airport transfers will be provided for corresponding arrival/departure days between February 10, 2010 and March 1, 2010.
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Q. How can I order Event tickets in addition to an Accommodations Package and/or Hospitality Package? A. Combining a Ticket Request and an Accommodations Packages and/or Hospitality Package order is not permitted. If you wish to add individual tickets to a Accommodations Packages and/or Hospitality Package order, you will need to complete your Accommodations Packages and/or Hospitality Package order and then open up a new browser to visit the CoSport website again to complete your Ticket Order.
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Q. Is payment required when I place an Accommodations Packages and/or Hospitality Package Order?A. Yes, as sales are live on a first come, first served basis, payment is required to secure an Accommodations Packages and/or Hospitality Package. Please refer to the Terms and Conditions in each country for methods of payment.
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Q. Can I cancel my an Accommodations Packages and/or Hospitality Package Order?A. Once your Package Purchase Confirmation has been issued, all sales are final and Accommodations Package and/or Hospitality Package Orders are non-cancelable for any reason or cause whatsoever and the amount paid is not refundable.
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Q. Are an Accommodations Packages and/or Hospitality Package sales commissionable to travel agents?A. Yes, if the travel agent is IATA or CLIA certified. Please register on our website as a travel agent in order to receive information on commission rates.
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Q. If I order a Hospitality Package with tickets, when will I receive them?A. Tickets included in a Hospitality Package will not be shipped. They will be distributed to Customer upon check-in at the CoSport Hospitality Desk located in their specific Hospitality Package hotel. If you purchase individual tickets additionally to a Hospitality Package, you will have the option (if shipping was not selected) to have those additional tickets distributed to you upon check-in as well.
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Q. Do Accommodations Packages and/or Hospitality Package Users need to complete CoSport Guest Registration? A. Yes, all Accommodations Packages and Hospitality Package Users will need to complete the CoSport web based registration system. The accuracy and timeliness of this information if applicable is essential for CoSport to allocate the Customer’s hotel room, arrange for airport transfers, create Hospitality Pass Photo ID, accommodate any health or dietary restrictions and contact the Customer when necessary. This process is expected to take place in late 2009 and will be undertaken by submitting details online through the CoSport website. CoSport will send instructions via email to the Account Holder closer to that time, on the process of Guest Registration.
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Q. Can I split my package between my family and my friend’s family, e.g. 2 nights for each family or tickets to me and hotel room to him?A. No. During the guest registration, each package account holder will be required to provide the names of all the package users based on the package occupancy (e.g. two users for a double occupancy package vs. one user for a single occupancy package). Only the registered users are eligible to utilize the products/services in the package.
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Q. Do you make special arrangements for disabled customers?
A. Any disability requiring special attention must be reported at the time of ordering (please send a report to cosport@cosport.com. CoSport will make reasonable efforts to accommodate the needs of disabled customers, but is not responsible for the inability to accommodate, or delay or denial of service by carriers, hotels, restaurants, or other suppliers. Most motor coaches are not equipped with wheelchair ramps. CoSport cannot give individual assistance for walking, dining, getting on/off vehicles, or other needs. A qualified companion must accompany any customer needing assistance.
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Paralympic Winter Games
Q. When are the Vancouver 2010 Paralympic Winter Games?A. The Vancouver 2010 Paralympic Winter Games will commence on March 12, 2010 and conclude on March 21, 2010.
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Q. Who has access to purchase Paralympic tickets?A. Residents of United States will be able to purchase tickets for use during the Paralympic Games through CoSport. CoSport may require an Account Holder to provide the individual ticket user names for each ticket at any time. You will be required to prove residency in the United States in order to collect your tickets. If you are not a resident of the United States and you purchase tickets, then CoSport reserves the right to cancel any Ticket Order Confirmation(s) and/or Ticket(s) and is not obligated to issue a refund.
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Q. When can I buy Paralympic tickets? A. Ticket sales are anticipated to commence in late October 2009 (date suject to change). Sales will be live and conducted on a first come, first served basis.
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Q. When will I receive the tickets?A. Tickets will be available for pick up from our Will call office in Vancouver from March 8, 2010 to March 21, 2010. The Account Holder will not be allowed to nominate a Proxy to pick up tickets on their behalf and must be present themselves to collect tickets under their account.
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Q. Do you offer packages or accommodation only for the Paralympics?A. No
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Q. How do I sign up to be notified regarding Paralympics offerings?
A. If you would like to receive more information regarding the Paralympics please send an email with your contact information to cosport@cosport.com and we will add you to our contact list.
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Q. After I purchase tickets, how do I request accessible seating?A. Any requests requiring special attention must be reported at the time of ordering, (please send a report via e-mail to cosport@cosport.com). CoSport will make a request for accessible seating to VANOC on your behalf. However, CoSport cannot guarantee its ability to assign accessible seating tickets. It is the responsibility of Customers to make relevant arrangements to meet any special needs such as having a qualified companion accompany any Customer needing assistance. Such companion will also need to purchase a ticket to the Event.
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Transportation
Q. Will the Tickets and Hospitality Pass Packages or Hospitality Packages include airfare?A. No, none of the Tickets and Hospitality Pass Packages or Hospitality Packages will include airfare.
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Q. What does “Accredited Ground Transportation” mean?
A. “Accredited Ground Transportation” refers to vehicles that have received Accreditation from the Organizing Committee and are authorized to travel on designated Olympic Routes and have access to special drop-off areas and parking at the Venues.
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Q. I want to get an idea of where the Venues are in relation to each other. Are there maps that would provide this information? A. See the “Venue Map” menu link within the Vancouver 2010 Olympic Games Offerings section of the CoSport website or visit the Maps section at the Vancouver 2010 Olympic Games website.
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Q. How much time should I allot for transfers between Venues?A. When choosing Events, you should make sure there is no overlap in time, and allow two to three (2-3) hours between Events on the same day. Several Venues are not in the city of Vancouver, so please keep in mind travel time between Venues and any other unforeseen delays. For these events at Venues outside of the city of Vancouver, please note that you will NOT be able to pick your tickets up at the venue.
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Q. Will there be public transportation to the Venues?
A. Within the city of Vancouver there is a Sky Train and Canada Line system for the public to use. For best information, please visit the Transportation section at the Vancouver 2010 Olympic Games website. CoSport will also offer Hospitality Packages that include transportation to the Venues.
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Q. I plan to drive to Vancouver. Will there be parking at my package hotel? Do I have to reserve in advance? What are the costs?
A. We do not suggest driving to Vancouver due to increased Games-time traffic. Please email your parking request to cosport@cosport.com. We will check the parking availabilities and costs with the hotels for you. Please note the parking fees (if any) are in addition to your package costs.
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Q. Can we drive and park at the venues?A. No, parking will not be available at the venues and many of the roads in the area will be closed or limited during the Games. If you are bringing your car into the area, we suggest looking into the "Park and Ride" services as well as all the available options of public transportation being put into place for the Games. We are currently working on developing detailed information regarding public transportation. Please check back on our website for updates.
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Q. What are the costs of public transportation?A. Free transportation is available for ticket holders on the day of their event (you will have to show your ticket); however, there is a minimal charge on the Olympic Bus network for rides between Whistler, Cypress and Vancouver (CAD$12-22/person). Downtown Vancouver is connected to the airport via rail (CAD$7) and the event venues will be connected via bus network. More specific information will be available on our site in the coming months as well as through Translink.
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Spectator
Q. What sports will be competed at the Vancouver 2010 Winter Olympic Games?
A. There are currently 7 sports with 15 disciplines in the Olympic Winter Games: Skiing (alpine skiing, cross country skiing, ski jumping, Nordic combined, freestyle skiing, and snowboard), Skating (speed skating, figure skating, and short track speed skating), Bobsleigh (bobsleigh and skeleton), Luge, Biathlon, Ice Hockey, and Curling. For more information: Sports Descriptions.
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Q. What items are prohibited to bring into a sporting Venue?
A. Please refer to the Vancouver 2010 Spectator Guide .
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Q. Some events have a long scheduled break between competitions (especially in the Mountains), if I leave the venue after the first competition, can I get back in for the second competition?A. A ticket is valid for a session code and its scheduled competitions. As per the VANOC Spectator Policies, a ticket will only allow you one entry into a venue. No re-entry will be allowed.
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Q. Will there be food available at the venues, including the mountain venues?
A. Yes, concession style food will be available for purchase at the venues. Information on which venues will have food available is still being determined at this time. Please refer to the Spectator Guide for information on venue food and beverage restrictions.
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Q. What types of seating are available?A. Reserved seating - All Venues have reserved seating which assigns each ticket holder a specific seat. The number of Price Categories offered per sport depends on the configuration and capacity of each Venue. Standing Room - Some Venues also have standing room tickets which allow the ticket holder access to an open area from which to view the field of play but without the assignment of seating. Mountain Venues and the Cypress Mountain Venue have substantially more standing room tickets than reserved seating. For example, standing room ticket holders for Nordic combined sessions at Whistler Olympic Park are free to follow spectator routes throughout the course.
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Q. What accessible services will be provided?A. VANOC is committed to providing accessible Venues and services for both the Olympic and Paralympic Winter Games. All Venues have been reviewed for accessibility including consideration for persons with vision impairment, blindness, hearing loss, Deafness as well as mobility and/or agility impairments. For more information: Accessibility.
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Q. What types of non-sporting Events will be occurring during the Olympics?A. Vancouver will host a variety of activities:
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Q. When will the Victory Ceremony concert performance and medal schedule be released?
A. Victory Ceremony specifics will be released in late 2009.
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Contact Us
Q. How do I contact CoSport?A. Click on the Contact Us link
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Q. What are CoSport’s Hours of Operation?A. CoSport operates Monday - Friday from 9:00 am to 5:30 pm EST. All start and end times of phases will be in Eastern Standard Time unless otherwise specified.
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Q. How do I sign up to receive notifications of CoSport Offerings?A. Please visit www.cosport.com and click "Account Login", then click “Don’t have an account, register here” to sign up to be on our notification list for our Vancouver 2010 offerings. CoSport will send out an email to account holders one week prior to the offering launch. Please make sure that you add cosport@cosport.com to your "safe sender list" so that CoSport emails are not rejected by your email system.
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Q. I am a news reporter and would like to schedule an interview. Who should I contact?
A. Please send an email to cosport@cosport.com with the subject ‘Media Inquiry.’ Please also include a list of questions and your deadline. We will pass your inquiry onto the appropriate person.
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Q. I am experiencing technological difficulties and cannot proceed anymore. What should I do?A. Please email a screen shot of the error message to cosport@cosport.com. Please leave the page as is and provide us your contact telephone number and once our IT department has reviewed the error we will contact you and provide further instructions. We will do whatever we can, but cannot guarantee that your shopping cart will be recovered.
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