GENERAL

Q. What does BOCOG stand for?
A. The Beijing Organizing Committee for the Games of the XXIX Olympiad (BOCOG).

Q. How can I get in touch with CoSport once I arrive in Beijing?
A. CoSport will have an on-site office starting in July 2008. We will provide contact information in early 2008.

Q. I want to extend my trip in China to visit some other cities.  Can you recommend a travel agent to assist with the arrangements?
A. At this time, we are only offering Olympic Games packages only during Games time in Beijing, but we may partner with a China tour company in the near future that will offer pre-and post programs. Please check back to our website in the “Updates” section. 

Q. What documents do I need to enter China?
A.  You need a valid passport and a Tourist Visa. The passport will also be required upon check-in at your hotel.  For additional questions, please check with the Chinese Embassy in your country.

Q.  I want to learn more about the history of Beijing and local tourist attractions.  Where should I look?
A.  While there is a lot of information available on the Internet, the following link provides a lot of useful information: http://english.bjta.gov.cn/

Q.  How can I get information on the Vancouver 2010 Olympic Winter Games and/or the London 2012 Olympic Games? 
A. You can click on www.vancouver2010.com, the official website for the Vancouver 2010 Olympic Winter Games, for information regarding the Vancouver Olympic Games or www.london2012.com, the official website for the London 2012 Olympic Games, for information on the London Olympic Games. 

If you would like to be placed on CoSport’s mailing list for either Olympic Games, please follow the appropriate link below:

Vancouver - http://www.cosport.com/vancouverrequestformcosport.asp

London - http://www.cosport.com/londonrequestformcosport.asp

TICKETS

Q.  Will tickets be assigned first-come, first-serve or is there a lottery?
A.  From April 16, 2007 – June 30, 2007 tickets will be available via an Individual Ticket Request Phase.  From July 2007 – September 2007 CoSport will run a Ticket Allocation and Confirmation Phase wherein each request will be fulfilled as close to 100% as possible. 

Following this Ticket Allocation and Confirmation Phase, CoSport’s remaining individual ticket inventory will be available on a first-come, first-serve basis.

Q.  Are there any limitations placed on what I can request/reserve?
A.  You will be able to request tickets for as many events as you like, but you can only request up to eight (8) tickets per event and a maximum of 48 total tickets overall. Additionally, there is a quantity limitation for Opening and Closing Ceremony tickets. Customers may only submit a request for two (2) tickets per Ceremony per cumulative Ticket Request.  

Q. What is the difference in seat categories: A, B & C?
A. Category refers to the price categories of seating.  Category A is categorized by BOCOG as being closest to the field of play and the most expensive.  Category B is the next expensive category, and then Category C the next.

Q.  Is payment required when I place a Ticket Request?
A.  For Ticket Requests, payment in full at the time is not required.  CoSport will, however require a valid credit card number, which we will authorize (not charge) for $1 and keep on file until charging the full payment.  For countries where other methods of payments are accepted (such as bank check, wire transfer and cash), you will be contacted at the time your tickets are allocated and must provide payment within 3 business days to confirm your Ticket Request.

Q.  When will I receive confirmation of my Ticket Request?
A.  Once the request/reservation is submitted you will receive a Ticket Request Confirmation letter via email. 

Q.  Can I cancel my ticket request?
A.  Once a Ticket Request is submitted the request is final and non-cancelable for any reason and the amount paid is not refundable.  CoSport reserves the right to substitute a lower price category within the same event to fulfill the initial request. 

Refunds will only be granted if 40% or less of the initial request is confirmed. In this case, CoSport will contact you to see if you would like to proceed with your allocation or cancel your order. If you wish to cancel, you must do so in writing to CoSport within 5 business days. You will be entitled to a full refund, minus a processing and cancellation fee, varying per country.

Only ticket requests meeting this 40% ratio can be cancelled. All other ticket requests are final and orders are non-cancelable.

Q.  My friend placed a Ticket Request Reservation as well.  Can we be seated together at the events?
A.  For tickets processed within the same request, CoSport will make every effort to have the party seated together.  However seat assignments cannot be guaranteed either by location in the venue, nor for members traveling together.  For tickets not submitted within the same request, you can request to sit together and we will do our utmost to accommodate your request, however CoSport cannot guarantee its ability to seat the party as such.

Q.  What method of payment should I use?
A.  The preferred method of payment is VISA, the Official Card of the Beijing 2008 Olympic Games.  Other payment methods are available, based on your country of residence.

Q.  When will I receive the tickets?
A.  Tickets will not be printed until a few months before the Games.  Tickets can collected at our CoSport office in Beijing in July and August 2008.  Tickets will only be shipped if you specify delivery and pay the required shipping charges in each country.  (Tickets will be mailed out by July 15, 2008 (date subject to change), via secured, signature-required carrier.

Q.  Will I be able to choose my seat location?
A.  Exact seat and row numbers have not yet been assigned.  The only way to choose a seat is by the category you purchase.  All venues have been broken down into categories A, B and sometimes C, with A being the best seat, closest to the field of play.

Q.  I want to bring my young children to the Games.  At what age do they require a ticket or can they sit on my lap? 
A. Children two years old or under may enter the stadium or venue without a ticket. However, they shall share the seat with their guardians.

Q.  Are there discounted ticket prices for children or seniors?
A.  No, the price for each session and Category is the same regardless of age.

Q. How will I be notified if there are any changes in event times and/or locations?
A.  The Beijing Organizing Committee frequently makes changes to the event schedule.  Please refer to the CoSport website (www.cosport.com) for the most updated event schedule.  It is your responsibility to be aware of all changes to the event schedule, but CoSport will make every effort to contact customers in the event of schedule changes.

Q.  Are ticket sales commissionable to travel agents?
A.  No, sales for individual tickets are non-commissionable.   

Q.  Can I get additional tickets through CoSport once I am in Beijing?
A.  Yes, CoSport will have a ticket office in Beijing where you can purchase tickets based on availability.

Q.  What happens if the event I want to go to is currently sold out?
A.  Please check back on our website periodically to see if more tickets become available.

Q.  Do you make special arrangements for disabled customers?
A.  Any disability requiring special attention must be reported at the time of ordering (please send report to cosport@cosport.com). CoSport will make reasonable efforts to accommodate the needs of disabled customers, but is not responsible for the inability to accommodate, or delay or denial of service by carriers, hotels, restaurants, or other suppliers. Most motor coaches are not equipped with wheelchair ramps. CoSport cannot give individual assistance for walking, dining, getting on/off vehicles, or other needs. A qualified companion must accompany any customer needing assistance.

ACCOMMODATIONS PACKAGES & HOSPITALITY PACKAGES

Q.  What if I need accommodations?
A.  CoSport is offering Accommodations Packages and Hospitality Packages currently on our website – www.cosport.com.  These packages range from Accommodations Packages to a fully-inclusive Hospitality Packages.    

Q.  What is included in an Accommodations Package?
A.  Accommodations Packages include accommodations at the specific hotel listed in 3 night minimum increments, and also include breakfast daily and one (1) pass per person, per package to the Jet Set Sports/CoSport Hospitality Center. You will have the ability to select the date of your pass at a later date.

Q.  What types of Hospitality (Tickets and Accommodations) Packages do you offer?
A.   We offer two (2) basic types of packages: fixed and flex.  Fixed packages come with a pre-set ticket itinerary and may include ground transportation between the hotel and sporting venues, plus two (2) bilingual hosts to accompany the group (up to 40 guests).  Flex packages will allow you to choose your own events, thereby customizing the package to your specific interests, however they do not include transportation and staff.

Packages may include meet-and-greet service at the airport, transfers between the airport and the hotel, and breakfast daily (lunch and/or dinner will also be included in our all-inclusive fixed packages).  Please review the specific package description for details.

Q.  The package I purchased includes meals.  Am I responsible for gratuities at the restaurant?
A.  No, gratuities are included.

Q.  Are there any limitations on packages I can order?
A.  You will be able to order up to five (5) packages per each specific package.    

Q.  Is payment required when I place a Package Order?
A.  Yes, as sales are live on a first come, first serve basis, payment is required to secure a package.  Please refer to the Terms and Conditions in each country for methods of payment.

Q.  If I order a Hospitality Package with tickets, when will I receive them.
A.  Tickets included in a Hospitality Package will not be shipped. They will be distributed at the CoSport hospitality desk at your specific Beijing hotel upon check-in.     

TRANSPORTATION

Q.  Will there be public transportation to the venues?
A.  Within the city of Beijing there is a metro system for the public to use.  At this time we are still waiting for further details regarding transportation services during the Games.  CoSport will continue to update our website as information is received.  CoSport will also offer Hospitality Packages that include transportation to the venues.  Please continue to check back to www.cosport.com, as we will soon add a Transportation section of our site, which will provide more details.

Q.  Will the packages include airfare?
A.  No, none of the packages will include airfare.

Q.  What does “Accredited Ground Transportation” mean?
A.  “Accredited Ground Transportation” refers to vehicles that have received Accreditation from the Organizing Committee and are authorized to travel on designated Olympic Routes and have access to special drop-off areas and parking at the venues.

Q.  I want to get an idea of where the venues are in relation to each other.  Are there maps that would provide this information?
A.  See the “Venue Map” menu link with the Beijing 2008 Olympic Games Offerings section of the CoSport website or visit the Beijing 2008 Olympic Games website at www.beijing2008.com.

CONTACT US

Q. How do I contact CoSport?
A. Click on the Contact Us link